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F.A.Q - About Us

  • Who are you? What makes you unique?

    Unlike traditional jewellers, Terbos Jewellery is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail continuous and reliable communication. Learn and shop the way you want, with no pressure, hassle-free 30-day return period.

    Our growing artisans network will always combine jewellery made with passion in affordable prices and most importantly made-to-order! Our commitment is always to ensure our customers are enjoying their items, getting a lifetime of value!

  • Where are you located?

    Terbos Jewellery is located in Cardiff, South Wales, United Kingdom! All of our jewellery is proudly made-to-order from our artisans!

  • Do you have any stores I can visit?

    No, we are an online retailer with a network of artisans that craft jewellery for us! Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices!

  • I have never purchased online before, how can I be sure Terbos Jewellery is reputable?

    We have started growing our artisans network and serving our customers in 2018. Our goal is to introduce new and innovative ways for customers to purchase high quality made-to-order jewellery in the privacy of their own homes, on the go and at their own pace. 
    We aim to provide all the education, guidance and value you need to make purchasing online easy!

And Don't Forget!

When you have a question about our products, your order or anything that has to do with jewellery, don't be shy about it! We are here to serve you, because you are the most important part of our business!

Here are all the ways you can reach us 24/7!