F.A.Q - Delivery

We offer free delivery for every order over £100!

Our jewellery are made-to-order. After we craft them, we do a quality check, we package them and ship them to you with Royal Mail.

After our manufacturing process delivery will take:

• 1-2 business days for UK orders
• 3-5 business days for EU orders
• 5-7 business days for US and worldwide orders

Yes, as long as your item has not been shipped yet, we can upgrade your shipping method (if the option is available). Please contact our team here to do so

We use the most reliable UK carrier, Royal Mail and the best service they offer, 1st Class Tracked and Signed For, for your peace of mind!

We currently delivery directly to customers worldwide, so wherever you are you can enjoy our products!

No, we do not, so if you enter APO, FPO or PO Box for the delivery address your order will either be cancelled or a member of our team will contact you  to update your delivery address and your order will not be processed until you do so.

All of our items are made-to-order. The estimated time for any particular item is 5-7 working days. You can estimate when you will receive your item by adding the manufacturing time to the delivery time from the date of your order. We are excited to offer Free  Shipping on all orders over £100

Any orders places from our website for delivery outside of the UK may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of such import duties and taxes. Please note that we have no control over these charges and therefore cannot predict their amount. Please contact your local customs office for further information before placing your order.

We are happy to ship to every little corner on earth!

Please check the shipping confirmation email to track your parcel. You must sign for your package, so if the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.

Otherwise please look for a notification of attempted delivery, you may find it in your letter box.

In case you cannot locate your parcel, please contact us with your order number and tracking number information in hand

You can either visit our Track Your Order Page  with your order number and email or alternatively visit Royal Mail Track Your Item Page with your tracking number that you have receiver in your Shipping Confirmation email

We only ship with Royal Mail 1st Class, Tracked and Signed For, for all domestic or international orders.

All our parcels are insured but you could add extra insurance at checkout (recommended for bigger orders). We are happy to offer free shipping on all orders over £100

Yes, this is absolutely possible

The moment our pre-order period closes we will start manufacturing of the items and then ship them to you with Royal Mail. The product page will have more details on the pre-order period.

If you have any questions please do not hesitate to contact us  for assistance

Due to the high value of goods we offer, we require a proof of delivery for all online orders. We are unable to authorise packages to be delivered without a signature. If no one is home to sign for the parcel it will be returned to the local delivery office, you can then re-arrange delivery or collect the item in person. This will require proof of ID.

When you receive your tracking number through email, please not that it may need 24-48h to be active. If you encounter any issue please contact our team for assistance